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Comment: Troubleshooting is one word.

Ensemble Video provides Shibboleth authenticationsingle-sign on authentication through the InCommon Federation, which means that Lehigh faculty, staff and students are able to use their Lehigh generated usernames and passwords to access the service in an easy secure manner.  Please view the directions below that outline accessing the Ensemble Video cloud service.

How to log into Ensemble Video cloud service

  1. Open a browser and go to https://cloud.ensemblevideo.com/
  2. Next, leave the username and password fields blank, and instead click on the link "Click Here to Logon to Your Institution" Login from your institution".
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  3. Choose Lehigh University from the list of Organizations and click on the "Select" button to continue.
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  4. Next, if you are not already logged into SSO, sign into Ensemble Video cloud service using your Lehigh username and password (same as email).
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  5. You will arrive in Ensemble Video in a library called "Welcome"your media library.  Help materials are located there to assist you further or you may contact your instructional technology consultant to request your own video library.
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Troubleshooting Ensemble Video Links that will not Play

There is a known issue with a plug in on Google Chrome called AdBlock.

  1. Here are directions on how to allow ensemble videos to play in google chrome if you have this Ad Block plug in installed. https://help.getadblock.com/support/solutions/articles/6000055743-how-do-i-tell-adblock-not-to-block-ads-
  2. OR you could open an incognito chrome browser (press Ctrl+ Shift + N) to open an additional google account in a private Chrome browser window: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en 
    • This is best on a public computer or for a quick fix.