Addressing common issues, with a focus on LTS-managed Adobe licenses, which you may encounter.
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Why does my application say “Start your 7 Day Free Trial of …” but the Creative Cloud app buttons say “Install”?
Tuesday; March 31, 2020
There appears to have been a thankfully short-lived issue on Adobe’s license activation related servers. You are logged in correctly, see the expected “Install” or “Open” buttons next to the installable applications in the Creative Cloud app, yet would be shown a pop-up notification like that below. This appears to have been resolved on Adobe’s end. It is recommended that users affected by this Sign out with Creative Cloud first, then Sign in with Creative Cloud again. This deactivates, then reactivates licenses and should correct the issue.
See also https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html
Why am I being asked to to select an account when logging in?
If asked to select an account you must select “Company or School Account” or you will sign to ensure that will be signing into your LTS-managed Adobe Account.
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See also Types of Adobe Accounts.
How do I uninstall Creative Cloud?
- Specific applications only: https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
- Creative Cloud Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
Important Note: Adobe recommends running their Creative Cloud Cleaner Tool only after all applications uninstalled, including the Creative Cloud desktop application. The cleaner tool will not fix license activation or Adobe Account related issues.
I open Adobe Acrobat, but I still can't edit PDFs
If you encounter this problem, your computer is likely opening Adobe Acrobat Reader instead of Pro. Even when you click on the "Acrobat Pro" button in the Creative Cloud application, your computer will default to open Reader if it is installed. To solve this issue, uninstall all instances of Acrobat from your computer, then reinstall only Pro. The following steps should work in most cases:
- Uninstall Adobe Acrobat from your computer
- On Windows, open Control Panel and uninstall the program
- On Mac, open Applications and move the program to Trash, then open Trash and delete permanently
- Uninstall Adobe Acrobat from the Creative Cloud application
- Install Adobe Acrobat Pro from your Creative Cloud application
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