LTS uses several systems to provide users with multiple ways of requesting and receiving help.
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Contact the LTS Help Desk
- Web-based Chat Service: lehigh.edu/ltschat
- Email: helpdesk@lehigh.edu
- Text: 610-616-5910
- Telephone: 610-758-4357 (8-HELP) -- (Hours)
- In-Person: EWFM Walk-up -- (Hours)
Use the Web-Based Ticketing System: Jira Service Desk
- This is basically LTS's To-Do list. Whenever you submit a request, email notifications are automatically sent to your college or stem's entire support team, including the team leader.
- The system sends emails to all parties connected to any ticket, and each email contains links to the user interface of the live system.
- You can always go back and check the status of your tickets.
- LTS staff work to respond to each ticket within a business day to advise you of what they can do to help, and usually work to arrange a meeting, either in-person or online.
- Try to submit individual tickets for individual issues, rather than a list.
- There are never charges to your department or Banner index unless you specifically authorize it.
- Be aware that LTS Client Services Staff continuously work to serve the whole university, and are a finite resource.LTS staff review your issue in minutes and start the process to resolution.
- You'll get a copy of the ticket/issue in your inbox and can reply to the email to communicate with LTS.
- Written guides for specific research areas: Library Research Guides
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