Step-by-step guide
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Bitlocker is a full-disk encryption scheme that Lehigh uses to secure data on individual Widows-based PCs. If your PC is newer, it was likely configured using InTune, our new management system for Windows PCs, and as such, recovery keys are maintained in a new location. Follow the steps below to find the key for your system.
1. First, navigate to https://myaccount.microsoft.com/device-list and log in using your Lehigh credentials.
2. After logging in, you will see a page that lists machines you have available recovery keys for.
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There may be systems listed that are no longer active.
3. If you know the machine name of the device you are looking for, click on the the device to expand it (the first device above is expanded) and then click "View Bitlocker Keys." If you are unsure of your device name, expand any active device and click "View Bitlocker Keys" within.
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4. The highlighted portion is the first 8 digits of your recovery key ID. This is what will be presented on the Bitlocker recovery screen on the device that is having issues. If
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those 8 digits
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match what those requested by BitLocker, then you have the correct system chosen.
You can now proceed to click
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'Show Recovery Key' to obtain your Bitlocker Key.
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If no system matches your key ID, please check https://mbam3.lehigh.edu/SelfService for a key, as your system may not be within the Intune environment. Or, simply contact your LTS computing consultant or the LTS help desk for further assistance
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