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Why
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do I see a trial prompt when I sign in to Acrobat DC on my computer?
This issue appears to only affect users on Windows using the Creative Cloud All Apps Temporary License.
Please see https://helpx.adobe.com/enterprise/kb/covid-19-edu-labs-faq.html#known-issues for instructions.
Why does Photoshop (or any app other than Acrobat DC) display “Start your 7 Day Free Trial of …” but
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Creative Cloud app displays the “Install” buttons
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?
Tuesday; March 31, 2020 — Issue reported by multiple clients, reports of resolution noted on a support Slack
Wednesday; April 1, 2020 — The issue appears to have been corrected by Adobe.
There appears to have been a thankfully short-lived issue on Adobe’s license activation related servers. You are logged in correctly, see the expected “Install” or “Open” buttons next to the installable applications in the Creative Cloud app, yet would be shown a pop-up notification like that below. This appears to have been resolved on Adobe’s end. It is recommended that users affected by this Sign out with Creative Cloud first, then Sign in with Creative Cloud again. This deactivates, then reactivates licenses and should correct the issue.
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