The Tracking System: Jira Sevice Desk
LTS uses
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Jira Service Desk Home Screen
Note the key features of the main screen:
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What happens next?
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several systems to provide users with multiple ways of requesting and receiving help.
- Web-Based Ticketing System: Jira Service Desk
- Email, Chat and Phone Connections: LTS Answer
- Written guides for specific research areas: Library Research Guides