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  1. How do I get access to DocuSign?
    Visit the Getting Started Page

  2. What do I enter into the Jira ticket when requesting access to DocuSign?
    You should enter the Permission set and any groups that you are requesting access to.  If you are requested the Technical Designer access, you should explain the reasons behind needing this level of access.  
    Please visit the Permissions and Groups to see what types of DocuSign access exists and be sure to watch the training videos that correspond to those permission before requesting access.  

  3. How do I get help re-engineering a business process in our department to utilize the automation ability that DocuSign provides?
    Please complete the

    Use Case Document

    Use Case form and attach it to a Jira ticket for DocuSign.  The more information you can provide in this form the better we can assist you.  

  4. Where can I find additional DocuSign technical help that is not on this site?
    In addition to the videos found on the Training page there is an abundance of support on DocuSign's support site at http://support.docusign.com. 
    If you cannot find what you are looking for, or need additional guidance, please contact LTS - Enterprise Systems at es-docusign-supp-list@lehigh.edu.