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Protecting your
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Devices and
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Resolving Security issues
- Lehigh uses two software packages to monitor Lehigh-owned computers for malware and viruses: Malwarebytes Anti-Malware, and Avast Business Security.
- These applications are centrally managed by the LTS Security team, and continuously updated.
- LAN File Storage servers (which house the H: and I: drives) are automatically scanned for infected files using Symantec AV, with alerts going directly to system administrators.
- Phishing - The LTS Security team can help minimize the effect of email scams when they're notified.
- To report a scam email: With the questionable message open in Lehigh Gmail, select the verticalellipsis (three dots) next to the 'Reply' button and choose 'Report Phishing'.
- Watch the Securing the Human video training series for help on identifying scams, as well as a host of other security-related topics.
- The Student Technology And Repair Services (STARS) team provides in-person on-site and walk-up help for students, including fixing problems from virus/malware infections, hardware problems, and configuration issues.
Encryption
- If you see a message on your PC prompting for Recovery Key ID, you need a bitlocker recovery key to continue booting your computer. You can contact the LTS Help Desk (we can generate a key for you), or you can generate your own at https://mbam.lehigh.edu/SelfService– you would likely enter this URL on a mobile device or alternate laptop or PC, and enter the key on the disabled device.
About Backups
- Regardless of steps taken to protect your device and data, backups are crucial. Please read LTS's Overview of Backup Options.
- Lehigh expects that work product files are stored on LAN file servers, which are backed up by LTS.
- For automatic backup of files stored on individual desktop systems, Code42 Crashplan is available and highly recommended for Faculty and Staff.
- If you have local files but cannot purchase software, you should at least backup important files using a free tool such as the Apple's Time Machine for macOS, Google Backup and Sync, or 'Backup and Restore' in Windows.
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