Protecting your devices and resolving security issues
- Lehigh uses two software packages to monitor Lehigh-owned computers for malware and viruses: Malwarebytes Anti-Malware, and Avast Business Security. These applications are centrally managed by the LTS Security team, and continuously updated.
- LAN File Storage servers (which house the H: and I: drives) are automatically scanned for infected files using Symantec AV, with alerts going directly to system administrators.
- Phishing - The LTS Security team can help minimize the effect of email scams when they're notified.
- To report a scam email: With the questionable message open in Lehigh Gmail, select the verticalellipsis (three dots) next to the 'Reply' button and choose 'Report Phishing'.
- Watch the Securing the Human video training series for help on identifying scams, as well as a host of other security-related topics.
- The Student Technology And Repair Services (STARS) team provides in-person on-site and walk-up help for students, including fixing problems from virus/malware infections, hardware problems, and configuration issues.
Encryption
- If you see a message on your PC prompting for Recovery Key ID, you need a bitlocker recovery key you to continue booting your computer. You can contact the LTS Help Desk (we can generate a key for you), or you can generate your own at https://mbam.lehigh.edu/SelfService– you would likely enter this URL on a mobile device or alternate laptop or PC, and enter the key on the disabled device.
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