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Protecting your devices and resolving security issues
- Lehigh uses two software packages to monitor Lehigh-owned computers for malware and viruses: Malwarebytes Anti-Malware, and Avast Business Security. These applications are centrally managed by the LTS Security team, and continuously updated.
- LAN File Storage servers (which house the H: and I: drives) are automatically scanned for infected files using Symantec AV, with alerts going directly to system administrators.
- Phishing - The LTS Security team can help minimize the effect of email scams when they're notified.
- To Report a Scam Email: With the questionable message open in Lehigh Gmail, select the verticalellipsis (three dots) next to the 'Reply' button and choose 'Report Phishing'.
- Helpful training on identifying scams can be found in the "Securing the Human" video series.
- The Student Technology And Repair Services (STARS) team provides in-person on-site and walk-up help for students, including fixing problems from virus/malware infections, hardware problems, and configuration issues.
Encryption
- If you need a bitlocker recovery key you can contact the LTS Help Desk (we can generate a key for you), or you can generate your own at https://mbam.lehigh.edu/SelfService– you would likely enter this URL on a mobile device or alternate laptop or PC, and enter the key on the disabled device.
About backups
Regardless of steps taken to protect your device and data, backups are crucial. Lehigh offers these backup solutions...